Frequently Asked Questions
How do you vet the cleaners?
Firstly we carry out a telephone interview. If the cleaner applicant has potential and relevant cleaning experience we then arrange for a more thorough interview to take place in their
own home. Only after taking proof of ID and address along with
references do we consider cleaners for our database.
What if my house cleaner can't make it, or is sick?
You can bank the hours or we will provide you with a cleaner to cover.
Will I have to be at home when my cleaner cleans?
our cleaners are vetted and are happy to hold your house keys.
Do I have to supply cleaning materials?
With our own service carried out by our employees. Our TIDYMAID vehicle will come with the necessary cleaning equipment and materials.
With our hire a cleaner service, cleaners do not carry their own materials as the majority of our
domestic clients prefer to choose the substances used in their homes. Please be aware that due to health
and safety bleach cannot be used.
Can I change my cleaner if I am not happy?
Yes, of course, we have a good and varied cleaner base, just contact us.
Do you have insurance cover?
Yes, £2,000,000 public liability insurance.